Local Directory Assistance refers to a call placed to 411.

Local Directory Assistance, National Directory Assistance and Call Completion charges vary by location. If the call is answered, you be charged for the call completion service and the directory assistance request.If the number is not answered or busy, you will only be billed for the directory assistance request.Call allowances not used within one billing period cannot be transferred to an additional billing period or to another account.ĭirectory Assistance Call Completion charges are as follows: Individuals with physical or visual disabilities and seniors may also be eligible for call allowances, depending on the state.

Depending on your state, you may be eligible to receive a certain number of local directory assistance calls each month at no charge (“call allowances”).